Refund Policy

Last Updated: January 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which customers of zvzexceedingly may request a refund for products purchased through our website. It is designed to ensure transparency and fairness while providing maximum legal protection to zvzexceedingly in accordance with Slovakian law and applicable consumer protection regulations.

Scope and Applicability

This policy applies to all purchases made through the zvzexceedingly website. By purchasing products from us, you agree to be bound by the terms of this Refund Policy. This policy is applicable to all customers, including both consumers and businesses, unless otherwise specified.

Definitions

  • Product(s): Any item sold by zvzexceedingly through its website.
  • Customer: Any individual or entity that purchases products from zvzexceedingly.
  • Refund: The return of funds to the Customer for a Product purchased from zvzexceedingly.

Main Policy Content

1. Refund Eligibility

Customers may request a refund under the following conditions:

  • The request is made within 14 days of receiving the Product.
  • The Product is unused, in its original packaging, and in a resalable condition.
  • The Product is accompanied by the original receipt or proof of purchase.

2. Non-Refundable Items

The following items are non-refundable:

  • Customized or personalized Products.
  • Products that have been used or damaged after delivery.
  • Gift cards or vouchers.

3. Refund Process

To initiate a refund, Customers must:

  1. Contact our customer service at [email protected] or call +4219486437638 to request a refund.
  2. Provide the order number and reason for the refund request.
  3. Return the Product to the address specified by our customer service team.

Refunds will be processed within 14 days of receiving the returned Product, using the original payment method. Please note that shipping costs are non-refundable.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Return Products in accordance with the conditions outlined in this policy.

Limitations and Disclaimers

zvzexceedingly shall not be liable for any indirect, incidental, or consequential damages arising from the purchase or use of Products. This includes, but is not limited to, loss of profits, data, or goodwill. The maximum liability of zvzexceedingly shall not exceed the amount paid for the Product in question.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy, which complies with the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, or delete their personal data at any time.

Changes to Policy

zvzexceedingly reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the zvzexceedingly website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: zvzexceedingly
Phone: +4219486437638
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.